Question 1

HOW DO I SQUARE PIE GUYS?

Accepted Answer

The best way to Square Pie Guys is however you'd like! We offer Dine in, Outdoor dining, takeout and delivery at all of our locations. Check out our Locations page for hours and info.

Question 2

WHAT SIZE ARE YOUR PIZZAS?

Accepted Answer

We offer one size, an 8x10" pan with a 12.5oz dough weight. To put that into round pizza perspective that'd be about a 14" round pizza or enough for 1 very hungry or 2 folks to share with a side.

Question 3

HOW MANY PEOPLE DOES 1 PIZZA FEED?

Accepted Answer

One of our 8x10" pizzas is likely enough for 1 to 2 people. If you're not sure, add on a salad or some wings to round it out.

Question 4

WHAT'S THE BEST WAY TO REHEAT YOUR PIZZA?

Accepted Answer

We've got step-by-step instructions on our pizza reheating page: https://www.squarepieguys.com/pizza-reheat

Question 5

HOW MANY WINGS PER ORDER?

Accepted Answer

6 large wings: 3 flats, 3 drumsticks

Question 6

DO YOU DELIVER?

Accepted Answer

Yes, we do! Order delivery online right here on our website: https://www.squarepieguys.com/order

Question 7

SOMETHING IS WRONG WITH MY ONLINE ORDER

Accepted Answer

Sorry about that! For orders placed on our website or app, email squarepieguyssupport@getopen.com and we'll make it right. If you ordered through DoorDash or Uber Eats, please contact their support team directly.

Question 8

THE WEBSITE SAYS YOU AREN'T ACCEPTING ORDERS?

Accepted Answer

Usually this means we are paused. Check back on our Instagram for updates.

Question 9

I HAVE FOOD ALLERGIES, WHAT CAN I EAT?

Accepted Answer

Check our Allergy Cheat Sheet to see which menu items work for your allergies: https://www.squarepieguys.com/allergies

Question 10

GLUTEN FREE:

Accepted Answer

Many of our menu items are natively gluten-free or can be made so easily. In fact, we don't fry anything containing gluten in our fryer, and so our chicken wings are gluten-free.

Question 11

VEGAN / VEGETARIAN:

Accepted Answer

We always have multiple vegetarian pizzas on our menu, and almost any of the pies can be made vegan. Our house salad, the Chilled Bowl Salad, is free of all of the 8 common allergens.

Question 12

WHAT BRAND IS YOUR VEGAN CHEESE?

Accepted Answer

VioLife - FREE FROM COMMON ALLERGENS. Does not contain Gluten, Dairy, Eggs, Soy, Fish, Peanuts, Tree-nuts.

Question 13

WHAT BRAND IS YOUR GLUTEN FREE FLOUR?

Accepted Answer

We use Cup4Cup gluten-free flour, a flour originally developed by the chef Thomas Keller.

Question 14

CAN I GET A VEGAN AND GLUTEN FREE PIE?

Accepted Answer

Sadly that combo isn't possible because Cup4Cup flour contains a small amount of milk powder (dairy).

Question 15

DO YOU HAVE A REWARDS POINTS/LOYALTY PROGRAM?

Accepted Answer

We do offer a Rewards Points/Loyalty Program, however, it is only available for online orders.

Question 16

WHY SHOULD I LEAVE A TIP?

Accepted Answer

At Square Pie Guys all tips are distributed equally amongst our team in a direct proportion to the number of hours they work.

Question 17

DO YOU OFFER CATERING?

Accepted Answer

Yes! If you're interested in catering, please visit our catering page.

Question 18

DO YOU HOST PRIVATE EVENTS?

Accepted Answer

Yes! All six of our locations are open for any private event needs - more info on our private events page.

Question 19

WHAT ARE YOUR HOURS?

Accepted Answer

SoMa (San Francisco) - 11:30a to 9:30p Sunday - Thursday; Friday & Saturday until 10:30p. Old Oakland - 11:30a to 9:30p Sunday - Thursday; Friday & Saturday until 10:30p. Ghirardelli Square (San Francisco) - 11:30a to 9:30p Sunday - Thursday; Friday & Saturday until 10:30p. Palo Alto - 11:30a to 9p every day. Downtown Campbell - 11:30a to 9p every day. Walnut Creek - 11:30a to 9p every day.

Question 20

HEY I ORDERED, BUT I WANT TO PICK UP MY ORDER EARLIER OR LATER THAN THE ETA

Accepted Answer

We understand things come up! Please call the location directly and we'll do our best to accommodate your timing.

Question 21

I'M PREGNANT; IS YOUR CHEESE PASTEURIZED?

Accepted Answer

Yes! All of our cheeses are pasteurized and safe for expecting mothers.

Question 22

WHAT'S THE 5% HEALTH SURCHARGE?

Accepted Answer

We choose to be transparent about certain costs rather than quietly raising menu prices across the board. The 5% healthcare fee helps offset the cost of providing health benefits to our team.

Question 23

WHAT DOES THE HEALTHCARE FEE SUPPORT?

Accepted Answer

Square Pie Guys covers 100% of the base medical plan for eligible employees.

Question 24

WHY NOT JUST RAISE PRICES INSTEAD OF CHARGING A FEE?

Accepted Answer

We prefer to be explicit about where certain costs go so guests can clearly see what they're supporting.

Question 25

DOES THE FEE APPLY TO EVERY ORDER?

Accepted Answer

The healthcare fee applies to orders placed directly with Square Pie Guys through dine-in, and our app.

SQUARE PIE GUYS 101